Please do not direct message us on social media as those types of messages quickly get buried and hidden. Not all team members have access to each other's personal or work social media pages for everyone to be kept in the loop. Please email spoiledcotton@gmail.com for the quickest response.

If you have any questions or need help ordering, please email us at spoliedcotton@gmail.com. Please allow 24-48 business hours for a response. If you need immediate answers, please view a few support topics below that hopefully lead you in the right direction:

1. I received tracking information but my order has not moved. This is common. We pre-print labels before packing your order. It's also possible that the postal service has not yet scanned your label. Please allow 2 business days for your order to update. If you still have issues, please let us know. Ready to ship orders ship within in 2-7 business days. Personalized, custom orders, and pre-sales will all have individual turn-around-times. Please refer to the original post or product listing for ETA.

2. My order has shipped but has stalled somewhere and is not updating. Please contact the appropriate postal service (usually USPS or UPS). Once the package leaves our hands, we do not have any control over it. 

3. WHERE IS LOCAL PICK UP? Please refer to your order fulfillment email or message for the address and pick up information. Sometimes cyberspace will send these emails to your spam or junk folder.